Terms of use and privacy

Your use of our website and its services (including social media) are conditional upon your agreement of these terms of use. If you use our website or services we will assume you have accepted these terms. We may revise the terms of use from time to time.


The information available on or through this website is intended to provide general information to the public. We may change, delete, add to or otherwise amend information contained on this website at any time without notice.

While we have taken all reasonable measures to ensure the quality and accuracy of the information on our website, we make no warranty, express or implied, nor assume any legal liability or responsibility for the accuracy, correctness, completeness or use of any such information, nor represent that its use would not infringe on privately owned rights.

You may access third-party content via links to other websites from this website or through use of our social media (including retweets, @mention, our following of individuals or organisations on social media or our reposting of information by other social media users). We neither endorse the information, content, presentation, or accuracy of such third party content nor make any warranty, express or implied, regarding such information. We do not accept liability for the accuracy of content or information of any third party website or content you may access via hyperlink from our website or our social media.

Nothing contained on this website is, or shall be relied on as, a promise or representation as to the past or future by the New Zealand Government or us.

The content of this website should not be construed as legal, business or tax advice, and we recommend users of this website should take advice from a qualified professional before undertaking any action following information received from this website.

Any reference to any specific commercial product, process or service by trade name, trademark, manufacture or otherwise does not constitute an endorsement, recommendation or favouring by the New Zealand Government or us.

Each page on this website must be read in conjunction with this disclaimer and any other disclaimer that forms part of it.


Unless otherwise stated, the information available on or through this website is protected by copyright. Such information may be reproduced, free of charge, for personal or in-house use only without further permission. Where any material from this site is used in any context, it must be sourced to the website of the Real Estate Authority, and the date of publication must be stated.

Requests and inquiries concerning the reproduction of information on this website for any purpose other than personal or in-house use should be directed to the Real Estate Authority(external link).

For convenience and informational purposes only, this website provides links to other websites. These other sites may contain information that is the copyright of third parties and subject to restrictions on reuse. Permission to use copyrighted materials from other websites must be obtained from the copyright owner and cannot be obtained from the Real Estate Authority.

Privacy Statement

Privacy Statement

This privacy statement applies to information collected through this website that identifies you (‘personal information’). Our privacy statement applies to all personal information collected by the Real Estate Authority.

Personal information is information which tells the reader something about a specific individual.

The purpose of this privacy statement is to let users of settled.govt.nz know:

  • when we will collect information from or about you
  • what will be collected
  • how personal information is used by us
  • how we store and keep secure personal information
  • who we disclose your information to and when.

Any information that we collect from you will be kept safe and secure, and we will make sure we use the information lawfully, in accordance with the Privacy Act 2020. We must also comply with the Official Information Act, the Public Records Act and the Contract and Commercial Law Act.

No need to provide personal information

You can use this website without providing any personal information.

Where you choose to voluntarily provide personal information (for example, through the contact us form, social media, calculators, checklists or email requests) generally we will only use that information for the purpose for which you provide it and for detecting abuse of this website. We may use personal information collected for one purpose for another purpose in limited circumstances, and only in accordance with the Privacy Act 2020.

Collection of personal information

We may ask or require you to provide limited personal information in order to provide some functions connected with this website (including through social media). For example:

  • We ask for an email address as part of the Property Checker process.
  • We require you to provide contact details when you complete our online contact form.

As part of our online processes, there may be other information that is required to be supplied. Failing to provide such information may reduce or make unavailable some services we provide to you.

Phone conversations

All inbound calls to our Freephone number are recorded for our reference and to enable us to carry out our statutory functions under the Real Estate Agents Act 2008. Other calls may be recorded at the discretion of our staff.

Collection of statistical information

We may collect statistical information about your visit to this website to help us improve this site. This information is non-personally identifying. It may include:

  • your IP address
  • your approximate geolocation
  • the search terms you used
  • the pages you accessed on this website and the links you clicked on
  • the date and time you visited this website
  • the referring site (if any) through which you clicked through to this website
  • information about the device you used to access this website
  • your operating system (e.g. Windows 11, Mac OSX, Android)
  • the type of web browser you use (e.g. Microsoft Edge, Google Chrome, Mozilla Firefox)
  • other incidental matters such as screen resolution and the language setting of your browser.


Browser or 'web' cookies are small text files that are sent by a website and stored on your computer's hard drive. Cookies are generally used to improve your experience of a website (e.g., by remembering preferences you have set) and to track site usage.

We do not use cookies on this website to gather any personally identifiable information. We use cookies to gather data about trends in site usage using a tool called Google Analytics. We also use cookies to gather data about your site usage for marketing purposes, in platforms such as Google Ads, Facebook Ads..

You can read Google's privacy statement(external link) and access the Google Analytics opt-out browser add-on(external link). You can read Facebook's privacy statement, and access their opt-out and marketing preferences, inside your Facebook account.

You can also manually disable cookies at any time — check your browser's 'Help' to find out how (disabling cookies will not affect your ability to use this website).

Access to your personal information

You are entitled to ask us to provide you with a copy of the personal information we hold about you. If you think personal information we hold about you is incorrect, you may also ask us to correct it.

Contact us(external link)

If you have a privacy complaint about REA

If you have any concerns about how REA collects, manages, and/or uses your personal information, you may contact us.

If you are not satisfied with our response to any privacy-related concern you may have, you can contact the Privacy Commissioner and make a privacy complaint.

Contact details for the Office of the Privacy Commissioner(external link)

Property Checker tool

The Property Checker tool is to assist you with obtaining relevant information about a property. It is not intended that you rely solely on the recommended areas to research, and you should conduct your own due diligence. This could include obtaining legal, technical or advice from a real estate professional relating to the property or information about the property. The information provided by this tool is intended to educate users about potential areas to research, and provide guidance that is general in nature.