This privacy statement applies to information collected through this website that identifies you (‘personal information’). Our privacy statement applies to all personal information collected by the Real Estate Authority.
Personal information is information which tells the reader something about a specific individual.
The purpose of this privacy statement is to let users of settled.govt.nz know:
- when we will collect information from or about you
- what will be collected
- how personal information is used by us
- how we store and keep secure personal information
- who we disclose your information to and when.
Any information that we collect from you will be kept safe and secure, and we will make sure we use the information lawfully, in accordance with the Privacy Act 2020. We must also comply with the Official Information Act, the Public Records Act and the Contract and Commercial Law Act.
No need to provide personal information
You can use this website without providing any personal information.
Where you choose to voluntarily provide personal information (for example, through the contact us form, social media, calculators, checklists or email requests) generally we will only use that information for the purpose for which you provide it and for detecting abuse of this website. We may use personal information collected for one purpose for another purpose in limited circumstances, and only in accordance with the Privacy Act 2020.
Collection of personal information
We may ask or require you to provide limited personal information in order to provide some functions connected with this website (including through social media). For example:
- We ask for an email address as part of the Property Checker process.
- We require you to provide contact details when you complete our online contact form.
As part of our online processes, there may be other information that is required to be supplied. Failing to provide such information may reduce or make unavailable some services we provide to you.
All inbound calls to our Freephone number are recorded for our reference and to enable us to carry out our statutory functions under the Real Estate Agents Act 2008. Other calls may be recorded at the discretion of our staff.
Collection of statistical information
We may collect statistical information about your visit to this website to help us improve this site. This information is non-personally identifying. It may include:
- your IP address
- your approximate geolocation
- the search terms you used
- the pages you accessed on this website and the links you clicked on
- the date and time you visited this website
- the referring site (if any) through which you clicked through to this website
- information about the device you used to access this website
- your operating system (e.g. Windows 11, Mac OSX, Android)
- the type of web browser you use (e.g. Microsoft Edge, Google Chrome, Mozilla Firefox)
- other incidental matters such as screen resolution and the language setting of your browser.
Browser or 'web' cookies are small text files that are sent by a website and stored on your computer's hard drive. Cookies are generally used to improve your experience of a website (e.g., by remembering preferences you have set) and to track site usage.
You can read Google's privacy statement(external link) and access the Google Analytics opt-out browser add-on(external link). You can read Facebook's privacy statement, and access their opt-out and marketing preferences, inside your Facebook account.
You can also manually disable cookies at any time — check your browser's 'Help' to find out how (disabling cookies will not affect your ability to use this website).
Access to your personal information
You are entitled to ask us to provide you with a copy of the personal information we hold about you. If you think personal information we hold about you is incorrect, you may also ask us to correct it.
Contact us(external link)
If you have a privacy complaint about REA
If you have any concerns about how REA collects, manages, and/or uses your personal information, you may contact us.
If you are not satisfied with our response to any privacy-related concern you may have, you can contact the Privacy Commissioner and make a privacy complaint.
Contact details for the Office of the Privacy Commissioner(external link)