There are a number of organisations that can provide further help and advice depending on the nature of the issue.
If you have a problem after settlement with something the seller has done or not done, speak to your lawyer or conveyancer. The problem may be covered by something in the sale and purchase agreement, and your lawyer or conveyancer can help you negotiate with or take action against, the seller.
Real estate agent
If you have a problem with a real estate agent that you can’t resolve directly with them, you can bring your complaint to us at the Real Estate Authority (REA). Our REA website provides information about the options available to you.
If you have a problem with your bank that you can’t resolve directly with them, you can ask the Banking Ombudsman Scheme to investigate. The scheme is independent and is free to use.
The Banking Ombudsman Scheme can investigate when the complaint is about a financial service that's being provided to you by a bank, where the bank’s actions have directly caused you to suffer financial loss, damage or inconvenience and if you're claiming a loss of less than $350,000. The bank must be a participant in the Banking Ombudsman Scheme.
They can’t help you if you want to complain about the bank not lending you money, the bank’s interest rate policies or standard fees and charges.
The Banking Ombudsman Scheme(external link)
Insurance and financial advisers
If you have a problem with your insurance company or with your financial adviser that you can’t resolve directly with them, you can take your complaint to the relevant dispute resolution service. These services are free.
You can ask your insurer or financial adviser what scheme they belong to, or check on the Companies Office website.
Companies Office(external link)
Insurance & Financial Services Ombudsman(external link)
Financial Dispute Resolution Service(external link)
Financial Services Complaints Limited(external link)
If you're still not happy, you can make a claim to the Disputes Tribunal, which will make a binding decision that can be enforced by the courts. You can only go to the Disputes Tribunal for claims of up to $30,000.
Disputes Tribunal(external link)
Lawyer and conveyancers
If you have a problem with your lawyer or conveyancer that you can’t resolve directly with them, you can take your complaint to the New Zealand Law Society or the New Zealand Society of Conveyancers. You can contact the Lawyers Complaints Service to make a complaint and for information on your rights and the options available to you.
New Zealand Law Society(external link)
New Zealand Society of Conveyancers(external link)
If you have a problem with a registered valuer that you can’t resolve directly with them, you can take your complaint to the Valuers Registration Board
Valuers Registration Board(external link)